Returns and Exchange Policy
Returns and Exchange Policy
At QuikNex, we want you to be completely satisfied with your purchase. If you are not, we are here to help with our straightforward returns and exchange policy. Please read this policy to understand how returns and exchanges are handled.
1. Eligibility for Returns and Exchanges
1.1. Timeframe: You may return or exchange an item within 14 days of receiving your order. Returns or exchanges requested after this timeframe will not be accepted.
1.2. Condition: To be eligible for a return or exchange, the item must be unused, in its original condition, and in the original packaging.
2. Non-Returnable Items
The following items are not eligible for returns or exchanges:
- Perishable goods
- Intimate or sanitary products
- Digital downloads or gift cards
- Personalized or custom-made items
- Items marked as final sale
3. Initiating a Return or Exchange
3.1. Contact Us: To request a return or exchange, please contact our customer support team at QuikNex4@gmail,com. Please provide your order number and a detailed explanation of the reason for the return or exchange.
3.2. Approval: We will review your request and provide instructions for returning the item. Returns or exchanges without prior approval will not be accepted.
4. Return Shipping
4.1. Return Costs: Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part.
4.2. Return Packaging: Please ensure that the item is securely packaged to prevent damage during transit.
5. Refunds
5.1. Refund Process: Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund. If approved, a refund will be issued to the original payment method.
5.2. Processing Time: Please allow for up to 5 business days for the refund to appear on your statement.
6. Exchanges
6.1. Exchange Process: If you are requesting an exchange, we will process the exchange once the returned item is received and inspected. You will be responsible for any price differences between the exchanged items.
7. Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately. We will provide instructions for returning the item and arrange for a replacement or refund.
8. Questions
If you have any questions or need further assistance with a return or exchange, please contact our customer support team at QuikNex4@gmail.com.
Effective Date: 11/6/2023